Refund policy

Returns & refunds

You may request a refund within 30 days of receiving your order. Your item must be in the same condition it was received, be in an unused condition, in original packaging & include a receipt of purchase (email receipt is fine). 

If your return arrives without packaging, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund. 

If you need to return your order please email our team at with your order name and number and the reason you would like to return your OtoClip. We'll ask you a few mandatory questions regarding your return. We will then send you a return shipping label that you will be required to attach to your original packaging before dropping it off at a post office.